Contact

No, you don’t need an account to order. Creating one makes it easy to view your orders whenever you like.

You can place an order via our website: https://le-olive.com

Our size charts help you find the right fit. You’ll find them below the product photos.

Please check your spam or junk folder. If you still can’t find the email, contact us at info@le-olive.com.

To change your address, email info@le-olive.com. Our customer care team can update it as long as your order has not yet been dispatched.

Your purchases from Le Olive are covered by the statutory guarantee: each item must meet the standards you can reasonably expect. Under Dutch law, this guarantee has no fixed duration, as reasonable expectations vary by product. We’re proud of our products and confident in their quality, which is why we offer a six-month warranty.

Our newsletter keeps you up to date. You can also ask our customer care team about the expected delivery date.

No. Unfortunately, it is not possible to reserve items.

Yes, but only within two hours of placing your order.

Received the wrong size or colour? Email info@le-olive.com and we’ll send you a free return label. You can then arrange a collection with FedEx. Once we receive your return, we’ll send the correct item.

You can pay with iDEAL, Apple Pay, Mastercard, American Express, Visa, PayPal and Klarna.

You’ll receive an order confirmation by email after placing your order. Once your order is dispatched, we’ll email you a tracking code so you can follow your parcel.

Email info@le-olive.com and our customer care team will send you your invoice.

Non-personalised items ordered before 15:00 on working days are dispatched the same day. Personalised items are dispatched within two working days. Our atelier is closed on weekends, so orders placed after 15:00 on Friday, or on Saturday or Sunday, are dispatched on the next working day. After dispatch, delivery times depend on the carrier and your destination.

Le Olive ships worldwide. Shipping is free on orders of €100 or more, or US$150 or more for orders to the United States. Shipping costs are shown at checkout.

You’ll receive an order confirmation by email after placing your order. Once your order is dispatched, we’ll email you a tracking code so you can follow your parcel.

Yes, but only within two hours of placing your order.

Our carrier will email you once your parcel is on its way. You can use that email to arrange a different delivery time.

PostNL orders can be delivered to a collection point. This option is not available for FedEx orders. You can email the carrier if you would prefer your parcel to be delivered to a neighbour.

Has your parcel been damaged in transit? Contact our customer care team and include photos of the damage. We’ll reply as soon as possible and work with you to find a solution.

Items can be returned within 30 days of receipt, provided they are unworn, undamaged and unwashed. Personalised items and gift packaging cannot be returned. Find more information here.

Items that are not personalised can be exchanged. We kindly ask you to contact our customer service by emailing: info@le-olive.com. Please also specify on the return form which item you would like in exchange. Personalised items cannot be exchanged or returned.

Items can be returned within 30 days of receipt, provided they are unworn, undamaged and unwashed. Personalised items and gift packaging cannot be returned.

Sale items can only be exchanged for a different size; please contact us in advance via info@le-olive.com.

We process and refund returns as quickly as possible, within seven working days of receiving them. It may then take a few more working days for the amount to appear in your account.

Yes, you can, just be sure to clearly indicate it on the return form with the correct order numbers.

Missing an item? First check whether it was a pre-order due to be dispatched separately. If not, email info@le-olive.com with your order number. If you received the wrong item, please include a photo too. We’ll help you find a solution.

Email info@le-olive.com with your order number and a photo of the damage. Damage present on arrival must be reported within five days of receiving your parcel. Our customer care team will assess whether a replacement is appropriate. If approved, we’ll send the same item again; a different item cannot be selected.

Email info@le-olive.com with your order number and the discount code you wanted to use. If the code was valid when you ordered, we’ll refund the discount.

Discount code: enter your code in the “Discount code” field in your cart. You can use one discount code per order. Gift card: enter your unique Le Olive gift card code in the same field.

Your code may have expired, you may need an account to use it, or it may not apply to sale items.

Is your embroidery incomplete? Email info@le-olive.com and tell us what’s missing. Our customer care team will help.

Is your embroidery incomplete? Email info@le-olive.com and tell us what’s missing. Our customer care team will help.

Choose from these thread colours: black, mint green, white, lilac, silver, light blue, gold, soft pink, metallic pink, light pink, brown, powder pink, sand, coral pink, champagne and orange.

Is your embroidery incomplete? Email info@le-olive.com and tell us what’s missing. Our customer care team will help.