FAQ

Hi, how can we help you?

Do you have a question or is something unclear? Here is an overview of the most frequently asked questions and their answers.

ORDERING

Do I need an account to place an order?

No, you don’t need an account to order. Creating one makes it easy to view your orders whenever you like.

How do I place an order?

Place your order on our website. Add your pieces to your cart, complete checkout and we’ll take care of the rest.

How do I choose the right size?

Our size charts help you find the right fit. You’ll find them below the product photos.

I haven’t received an order confirmation. What should I do?

The email may have ended up in your spam or junk folder. If you still cannot find it, send us a message at info@le-olive.com.

PAYMENT

Which payment methods are accepted?

You can pay with iDEAL, Apple Pay, Mastercard, American Express, Visa, PayPal and Klarna.

Will I receive a receipt?

You’ll receive an order confirmation by email after placing your order. Once your order is dispatched, we’ll email you a tracking code so you can follow your parcel.

How do I get an invoice for my order?

Email info@le-olive.com and our customer care team will send you your invoice.

SHIPPING

When will my order be dispatched?

Non-personalised items ordered before 15:00 on working days are dispatched the same day. Personalised items are dispatched within two working days. Our atelier is closed on weekends, so orders placed after 15:00 on Friday, or on Saturday or Sunday, are dispatched on the next working day. After dispatch, delivery times depend on the carrier and your destination.

What are the shipping costs?

Le Olive ships worldwide. Shipping is free on orders of €100 or more, or US$150 or more for orders to the United States. Shipping costs are shown at checkout.

How can I track my order?

You’ll receive an order confirmation by email after placing your order. Once your order is dispatched, we’ll email you a tracking code so you can follow your parcel.